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Preferences, email notifications and messaging sellers
In short: Go to Settings → Profile & Preferences, change your login, security, API and email settings, and click Update Preferences. Login Timeout is the idle auto-logout in minutes (0 = never). To contact a seller, open their profile, click Send Message, and read replies under the envelope icon.
How a seller's rate change reaches you
- SellerChanges rates on a route you bought
- then, new rate deck, TelecomsXchangeSkips routes you have blocked
- then, Rates Subject Template, Your inboxesMain email and every Rates Email address
- then, zipped attachment, Rate update CSVPrices, intervals and Change Status per row
On this page
Profile & Preferences controls how you sign in, whether the API is on, and which addresses get rate sheets and balance alerts. You can also message sellers and review them from their profile.
How do I change my preferences?#
- Go to Settings → Profile & Preferences, or click your avatar in the top bar.
- Change the fields you need (see the table below).
- Click Update Preferences.
You'll see "Your profile has been updated." If you changed your Public, NOC, Rates or Billing email, TelecomsXchange also sends a "TCXC Email change notification" to your main email.
These are the sections on the page:
| Section | What you can set |
|---|---|
| Profile Image | Upload New Photo: PNG only, 278x278 px recommended. Until you upload one, your avatar shows the first letter of your login |
| Login Settings | New Password and Confirm Password (at least 8 characters; leave blank to keep the current one). Login Username, Email Address, SMS Phone and RMD Number are shown for reference; ask support@telecomsxchange.com to change them. |
| Security Settings | Enable Two-Step Verification (a texted code at sign-in) and Login Timeout (minutes): the idle time after which you're logged out. 0 means never. The new value applies to your current session as soon as you save. |
| System Settings | Send Daily Statistics Email, Max Allowed Price, your API Key and Allow API Access. Clicking Regenerate replaces the key immediately, without Update Preferences; update any integration that uses the old one. See Use the API. |
| Company Profile | Company and contact details, Public Email, NOC Email, Rates Email, Billing / Accounting Email and Rates Subject Template |
To put several addresses in Rates Email, NOC Email or Billing / Accounting Email, separate them with commas and no spaces, for example rates@example.com,noc@example.com.
Web users (team members) see a shorter page: they can change their own password and two-step verification only. The photo, Login Timeout and company settings belong to the main account.
Which emails will TelecomsXchange send me?#
| Sent to | When | |
|---|---|---|
| Purchased Route Confirmation ("You're Interconnected!") | Main email | A few minutes after you buy a route. It includes the host, tech prefix, codecs and rate sheet. |
| Rate updates | Main email and Rates Email | When a seller changes rates on a route you bought. Not sent for routes you've blocked. The attached CSV lists Country, Description, Prefix, Effective From, the prices and intervals (SMS: MCCMNC and Price) and a Change Status per row. |
| Account Low Balance Notification ("Low Balance Alert") | Main email and Billing / Accounting Email | When an account's balance drops below its Notify if balance lower than value. Has a Top up balance button. |
| Daily report | Main email | Every day, if Send Daily Statistics Email is on. The report is attached. |
| Phone Numbers Renewal Reminder | Main email | When your numbers renew within the next 7 days |
| Important Alert! | Main email (and SMS) | When an account, authorized IP or login is added ("New origination account registered" / "New origination IP registered"), and when an additional IP is removed or changed ("Origination IP address has been removed") |
| TCXC Email change notification | Main email | When you change your Public, NOC, Rates or Billing email |
Tip
Use Rates Subject Template to make rate emails easy to filter, for example [TCXC rates] {{seller}} / {{route}}. The variables are {{seller}}, {{route}} and {{product}} (Voice or SMS).
How do I message a seller?#
- Click a seller's name in Market View or My Interconnections. Their Vendor Profile opens, with company information, Member Since, an Available Routes table (each route with its capacity, a Download Tariff icon and a Purchase Route icon) and Reviews with the average rating, for example "4.5/5.0 (12 reviews)".
- Click Send Message.
- Enter a Subject and your message.
- Click Send Message.
The seller gets an email about your message, and you'll see it in your Sent messages. If the seller is anonymous, the message still reaches them and their name stays hidden; in your inbox they appear as "Anonymous Owner of Route name" (or "Anonymous Owner of DID Number n").
How do I read and answer messages?#
- Click the envelope icon in the top bar. A red badge shows how many messages are unread.
- Choose Inbox or Sent.
- Click Read next to a message. Messages from TelecomsXchange staff show the sender TelecomsXchange, and a reply shows an In Reply To link to the message it answers.
- Type your answer under Reply to this Message and click Send Reply.
You can reply only to messages addressed to you (not to your own sent messages). The seller gets an email about your reply; replies to TelecomsXchange staff stay in the portal. Replies to an anonymous seller are marked "(Anonymously)".
How do I review a seller?#
- Open the seller's Vendor Profile.
- Under Leave Feedback, choose a Rating from 5 - Excellent to 1 - Poor.
- Write Your Review (more than 3 characters).
- Click Submit Review.
Your review appears under Reviews on the seller's profile, where other buyers can read it.
How do I add team members?#
The main user goes to Settings → Web Users and clicks Invite New User; roles, blocking users and the Logs → Web Access log are covered in Invite your team and review who logged in.
What if something goes wrong?#
| You see | What to do |
|---|---|
| ERROR! 'Password' should be at least 8 chars | Use a password of 8 or more characters. |
| ERROR!'Passwords' don't match | Type the same password in New Password and Confirm Password. |
| ERROR! Enter valid Rates Email address! | Check each address. Separate several addresses with commas and no spaces. The same applies to the NOC and Billing email errors. |
| ERROR! The uploaded profile picture is not a valid image. | The file isn't a readable PNG. Export the picture again as PNG and upload it. |
| Empty subject is not allowed | Enter a Subject before you send the message. |
| Empty message is not allowed | Type a message before you send it. |
Common questions
Where do rate change notifications go?
To your main email and your Rates Email, for every purchased route you haven't blocked. Each email has the changed rates attached as a zipped CSV file named <seller>_<route>_rates_update.csv.zip.
Can I customize the subject of rate update emails?
Yes. Set Rates Subject Template in Settings → Profile & Preferences. You can use {{seller}}, {{route}} and {{product}} as variables.
What does Login Timeout do?
It is the idle auto-logout in minutes: after that long without opening a page, you are signed out. Enter 0 to never be logged out automatically. The new value applies as soon as you save.
Who receives low-balance alerts?
Your main email and every address in Billing / Accounting Email. The alert is sent when an account's balance drops below its Notify if balance lower than value.
How do I message a seller?
Click the seller's name in Market View or My Interconnections to open their profile, then click Send Message. You can message anonymous sellers too; their identity stays hidden.
How do I give colleagues access?
The main user goes to Settings → Web Users and clicks Invite New User. Each colleague gets their own login, so nobody shares the main password. See the Web Users guide for roles and the access log.
- Where do rate change notifications go?
- To your main email and your Rates Email, for every purchased route you haven't blocked. Each email has the changed rates attached as a zipped CSV file named <seller>_<route>_rates_update.csv.zip.
- Can I customize the subject of rate update emails?
- Yes. Set Rates Subject Template in Settings → Profile & Preferences. You can use {{seller}}, {{route}} and {{product}} as variables.
- What does Login Timeout do?
- It is the idle auto-logout in minutes: after that long without opening a page, you are signed out. Enter 0 to never be logged out automatically. The new value applies as soon as you save.
- Who receives low-balance alerts?
- Your main email and every address in Billing / Accounting Email. The alert is sent when an account's balance drops below its Notify if balance lower than value.
- How do I message a seller?
- Click the seller's name in Market View or My Interconnections to open their profile, then click Send Message. You can message anonymous sellers too; their identity stays hidden.
- How do I give colleagues access?
- The main user goes to Settings → Web Users and clicks Invite New User. Each colleague gets their own login, so nobody shares the main password. See the Web Users guide for roles and the access log.
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