Help Center

For Buyers

From your first login to live traffic on a purchased route.

Getting started03

  1. Getting started as a buyer on TelecomsXchangeSign in to TelecomsXchange as a buyer, turn on SMS two-step verification, reset a lost password and find your way around the dashboard and sidebar.
  2. Create your first SIP, SMPP or IoT accountSet up a TelecomsXchange buyer account: pick SIP, SMPP or IoT (MQTT), authorize your IP or a generated login, share a balance and set low-balance alerts.
  3. Add funds: top up by card, PayPal or wireTop up your TelecomsXchange prepaid balance by card (Stripe), PayPal, bank wire or Interac e-Transfer, see each fee, set auto-recharge and low-balance alerts, and check payments.

Routes and calls03

  1. Find and buy routes in Market ViewSearch TelecomsXchange Market View for voice and SMS routes by country, prefix, seller and price, compare quality (ASR, ACD) and buy a route in a few clicks.
  2. Send your first call with a tech prefixSend voice traffic over a purchased TelecomsXchange route: SIP host, tech prefix and dial format, the Purchased Route Confirmation email, plus route blocking and ASR/ACD alerts in My Interconnections.
  3. Routing groups and route testingCombine purchased TelecomsXchange routes into a routing group with least cost, failover or load balancing, add destination rules, set a default group for SMPP accounts, and test routes by callback.

SMS and IoT02

  1. Send SMS over SMPP and read your SDRsBind your SMPP client to TelecomsXchange, address messages with a route or routing-group prefix, use approved sender IDs, understand billing, delivery receipts and error codes, and read SMS Detail Records.
  2. Connect IoT devices over MQTT and read your IDRsUse a TelecomsXchange IoT (MQTT) account to publish and subscribe between your devices and applications, understand the per-message fee, and read the IoT Detail Records (IDR).

Phone numbers and eSIMs02

  1. Buy and manage virtual phone numbers (DIDs)Find and buy virtual phone numbers (DIDs) on TelecomsXchange, route them to SIP or SMPP, handle KYC, renewals, price changes and cancellations, update numbers in bulk by CSV, or place a back order.
  2. Buy and manage eSIMsBuy prepaid data eSIM packages for any country or region on TelecomsXchange, install them with a QR code or LPA code, check the data left and top up from My eSIMs.

Tools02

  1. Check a phone number with HLR LookupUse HLR Lookup on TelecomsXchange to see a mobile number's carrier, MCC/MNC, ported status and roaming status for $0.05 per lookup, from the portal or the API.
  2. Get started with the APIA quickstart for the TelecomsXchange buyer API: turn on access, authenticate with HTTP Digest, check your balance, find and buy a route, and pull your call records, with full requests and responses.

Reports and settings03

  1. Call records (CDRs), live calls and daily statsSearch and download your TelecomsXchange call detail records, watch and disconnect live calls, and download or email daily and weekly CDR and statistics files.
  2. Preferences, email notifications and messaging sellersSet your TelecomsXchange buyer preferences: rates and billing emails, rate-update subject, two-step login, login timeout and API access. Message sellers and leave reviews.
  3. Invite your team and review who logged inGive colleagues their own TelecomsXchange logins with Web Users: invite by email, choose a Default, Finance or Seller Access role, block or reactivate users, and check the Web Access log.