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Call records (CDRs), live calls and daily stats
In short: Go to Logs → CDR (Voice), set the prefix, call status and dates, and click Search CDRs; click Download to export them as CSV. Live Calls shows calls in progress, and Calls Stats (Voice) has daily files, plus weekly files every Monday.
Where each call's record ends up
- Your callsEvery call sent from your accounts
- TelecomsXchangeRecords numbers, duration, cost and SIP code
- then, while up, Live CallsCalls in progress, refreshed every 60 seconds
- then, when it ends, CDR (Voice)Searchable list, downloads as cdrs.csv
- then, midnight UTC, Calls Stats (Voice)Daily CDRS and STATS zips, optionally emailed
On this page
Every call you send leaves a record you can search, download and reconcile. You can also watch calls while they happen and get a file of each day's traffic.
How do I find a call in the CDRs?#
- Go to Logs → CDR (Voice).
- In Prefix, enter the dialed number or its first digits, if you need to.
- Choose the Call Status: All Calls, Successful Only or Failed Only. The page opens on Successful Only.
- Set From Date and To Date. By default the page shows the last 24 hours.
- Click Search CDRs. Clear Filters takes you back to the defaults.
You'll see each call's Account, CLD (dialed number), CLI (caller ID), Destination (country and description), Duration, Date, Amount, Rate, Seller, Route, Disconnect Reason and SIP Code.
- Duration is the billed duration, rounded up to the route's billing interval, not the time the call was connected.
- Rate is the per-minute price after the first interval; hover over it to see First and Next prices.
- Seller links to the seller's profile. Routes sold anonymously show Anonymous; clicking it opens a message to the seller.
- Calls received on your virtual numbers show Inbound as the route.
Hover over a CLD and click HLR Lookup:
Tip
Failed calls are as useful as answered ones. The SIP Code and Disconnect Reason tell you whether the destination was busy (486), not found (404) or rejected by the route.
How do I download my CDRs?#
- Search for the calls you need, as above. The button only appears when the search found records.
- Click Download N CDRs.
You get a cdrs.csv file with these columns: Account, CLD, CLI, Country, Description, Duration, Seller, Route, Billed Duration, Amount, Billing Price 1, Billing Price N, Setup Time, Connect Time, Disconnect Time, SIP Call-Id, Disconnect Reason and SIP Code.
How do I see calls happening right now?#
- Click Live Calls in the menu.
- To narrow the list, enter a Prefix or choose a Call Type: All Calls, Connected Only or Routing Only.
- Click Search Calls. Clear Filters shows everything again.
You'll see the Total Calls, Connected and Routing counts, and each call's Account, CLD, CLI, Country, Description, Setup Time, Connect Time, Status, Duration, Seller and Route. The route shows a type badge (CLI, NON-CLI, TDM); calls arriving on your virtual numbers show Inbound with a DID badge. A call that is still Routing shows - as its duration.
The page refreshes every 60 seconds. You can switch between List, Card and Cover Flow views, and click Download N Calls to save the list as live_calls.csv (Account, CLD, CLI, Country, Description, Seller, Route, Type, Authorized Amount, Authorized Duration, Setup Time, Connect Time, SIP Call-Id).
To end a call, click DISCONNECT in its Command column. You'll see "Disconnect command was successfull" when it worked.
How do I get daily statistics?#
- Go to Logs → Calls Stats (Voice). The page is titled Statistics & Reports.
- Under Select Date for CDR Download, find the day in the calendar. Use the month and year dropdowns or Today to move around.
- Click CDRS for that day's call records or STATS for its statistics file.
Files are built at midnight UTC for the previous day and are zipped CSV files:
- CDRS (
cdrs-daily-YYYY-MM-DD.csv.zip): every call of the day, failed calls included, with Country, Description, Account, CLD, CLI, SIP call_id, Duration, Billed Duration, Connect Time, Prefix, Price1, PriceN, Interval1, IntervalN, Amount, Partner, Route and Disconnect Code. - STATS (
daily-YYYY-MM-DD.csv.zip): one row per prefix and route with Duration (min), Successful Calls, Amount, Failed Calls, ASR (%) and ACD (sec), a SUBTOTAL row per seller route and a TOTAL row at the end.
Every Monday the same two files are also built for the previous seven days (cdrs-weekly-… and weekly-…). They appear in the first column of the calendar row.
View Live CDRs at the top of the page takes you back to the searchable CDR list.
To get the files by email instead, turn on Send Daily Statistics Email in Settings → Profile & Preferences. Each day you receive "Buyer's Daily CDR Report" and "Buyer's Daily Statistics File" with the files attached; on Mondays you receive the weekly pair as well, so four emails in all.
Where are SMS and IoT logs?#
- Logs → SDR (SMS): your SMS delivery records, with the sender-ID settings for your SMPP accounts. See send SMS.
- Logs → IDR (MQTT): the messages your IoT accounts published and received. See IoT and MQTT.
- Logs → Web Access: who logged in to your account and when (main user only).
What if something goes wrong?#
| You see | What to do |
|---|---|
| No Call Records Found | Check the dates and the Call Status. Failed calls only appear with Failed Only or All Calls. |
| No Download button on the CDR page | The button only appears after a search that found records. Widen the dates or change the Call Status. |
| Disconnect command has failed | The call could not be ended. Refresh Live Calls; if it's still listed, try DISCONNECT again. |
| Call not found | The call has already ended. Refresh Live Calls. |
Common questions
How do I download my CDRs?
Open Logs → CDR (Voice), set the prefix, call status and dates, click Search CDRs, then click Download N CDRs. You get the matching records as a CSV file.
Why don't I see my failed calls?
The CDR page opens on Successful Only. Set Call Status to Failed Only or All Calls and search again.
What period does the CDR page show by default?
The last 24 hours. Change From Date and To Date to search further back.
Is the Duration column the real call length?
No. Duration in the CDR list is the billed duration, rounded up to the route's billing interval. The downloaded CSV has both Duration and Billed Duration.
Can I end a call that's stuck?
Yes. In Live Calls, click DISCONNECT on the call's row.
Can I get my statistics by email?
Yes. Turn on Send Daily Statistics Email in Settings → Profile & Preferences to get your daily CDR report and daily statistics file by email. On Mondays you also get the weekly files.
- How do I download my CDRs?
- Open Logs → CDR (Voice), set the prefix, call status and dates, click Search CDRs, then click Download N CDRs. You get the matching records as a CSV file.
- Why don't I see my failed calls?
- The CDR page opens on Successful Only. Set Call Status to Failed Only or All Calls and search again.
- What period does the CDR page show by default?
- The last 24 hours. Change From Date and To Date to search further back.
- Is the Duration column the real call length?
- No. Duration in the CDR list is the billed duration, rounded up to the route's billing interval. The downloaded CSV has both Duration and Billed Duration.
- Can I end a call that's stuck?
- Yes. In Live Calls, click DISCONNECT on the call's row.
- Can I get my statistics by email?
- Yes. Turn on Send Daily Statistics Email in Settings → Profile & Preferences to get your daily CDR report and daily statistics file by email. On Mondays you also get the weekly files.
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