Buy and manage eSIMs

eSIM providers selling on TelecomsXchange, such as Airalo and eSimplified, list their prepaid data packages for single countries, regions and the whole world in the eSIM marketplace. You buy a package from your prepaid balance and get an eSIM to install straight away, for your own team's travel or to resell to your customers.

The eSIMs menu appears when the marketplace is switched on for the platform.

Before you start#

• Add funds to the account you'll pay from. Packages are paid from the balance at the price shown; there is no card checkout.
• Have the device the eSIM is for to hand. It must support eSIM, and an iPhone needs iOS 17.4 or later for one-tap install.

How do I find a package?#

1. Go to eSIMs → Market View.
2. Under Search Packages, choose the Search Type: Country, Region or Global.
3. Enter the Country or Region name; suggestions appear as you type. For Global there's nothing to enter.
4. Narrow the results if you like with Vendor, Data Amount, Validity Period and Max Price (USD).
5. Click Search eSIMs.

Each result shows the package name, the Vendor, Data in GB, Validity in days, the Networks it uses (All means any network in the country), the Countries it covers and the Price in USD. A country search also lists regional packages that cover that country. Results are sorted with exact matches for the country first, then by price. Switch between List, Grid and Cover Flow with the buttons above the results.

How do I buy an eSIM?#

1. Click Purchase on the package. Stock and price are checked live with the seller.
2. Step 1 of 3 - Package Details shows the data, days valid, network, countries and Total Price. Click Continue to Payment.
3. Step 2 of 3 - Payment Details shows the account you're paying from under Using; click Change to pick another. Check Current Balance, Purchase Amount and Remaining Balance, then click Confirm Purchase.
4. Purchase Successful shows your Order #, the last four digits of the ICCID, the QR code and the LPA code.

The price is charged to the account at once. If the account uses another account's balance, that balance is charged. The charge appears in Payment History with the note "Esim order", the order number and the last four digits of the ICCID.

Keep the eSIM details before you close the window:

• Download QR saves the QR code as esim_qr_code.png.
• Copy LPA copies the activation code to paste on the device.
• Email eSIM sends an "ESIM purchase" email with the package details, the LPA code and the QR code attached to your account's email address.

You can also open the QR code again later from My eSIMs.

How do I install the eSIM?#

• iPhone (iOS 17.4 or later): tap Quick Install on the phone itself; the eSIM is added without scanning.
• Any phone: open Settings → Cellular or Mobile Data, tap Add Cellular Plan or Add eSIM, scan the QR code with the phone's camera or enter the LPA code manually, and follow the on-screen steps.

The eSIM is ready to use once installed. Data and validity count down as the seller defines; see the package's Days Valid in Step 1.

How do I check my eSIMs and the data left?#

Go to eSIMs → My eSIMs. Each eSIM shows:

• its status badge, such as ENABLED, INSTALLED, RELEASED or DISABLED;
• the last four digits of the ICCID;
• Data Remaining in GB and Days Left;
• Network, Countries and the Purchased date.

Status and usage are fetched live from the seller when the page loads, so it can take a few seconds. Search by the full ICCID to find one eSIM.

The buttons on each eSIM:

• QR shows the QR code again.
• Install opens the Quick Install link for iPhones.
• Details shows the Status, Status Message, Last Operation Date, Assigned Account, Countries and the activation QR code.
• Top Up adds data; see below.

How do I top up an eSIM?#

1. In My eSIMs, click Top Up on the eSIM.
2. Step 1 of 3 - Select TopUp package lists the packages the seller offers for that eSIM with their prices. Choose one and click Next Step.
3. Step 2 of 3 - Payment Details: choose the account under Using and click Confirm Purchase.
4. Purchase Successful shows the Order #.

The top-up applies to the installed eSIM; there's no new QR code. The charge appears in Payment History with the note "Esim Top-Up order" and the package name.

Where do I see my orders?#

eSIMs → Order History lists every purchase and top-up with Order Date, Package, Country, Account, Type (purchase or top-up), Amount and Status. It opens on the last 24 hours; set Date From and Date To and click Search Orders for an earlier period.

Can I buy eSIMs from my own system?#

Yes. The API has /buyers/esim/market to search, /buyers/esim/purchase to buy, /buyers/esim/list for your eSIMs, /buyers/esim/topup/list and /buyers/esim/topup/purchase for top-ups, and /buyers/esim/orders. See Use the API.

What if something goes wrong?#