---
title: Call records (CDRs), live calls and daily stats
url: https://help.telecomsxchange.com/buyers/call-records-and-live-calls/
audience: For Buyers
summary: "Go to Logs \u2192 CDR (Voice), set the prefix, call status and dates, and\
  \ click Search CDRs; click Download to export them as CSV. Live Calls shows calls\
  \ in progress, and Calls Stats (Voice) has daily files, plus weekly files every\
  \ Monday."
updated: '2026-10-21'
verified_commit: 83b4ebc96d0081a25213776d5a8871bd04941125
---

# Call records (CDRs), live calls and daily stats

> Go to Logs → CDR (Voice), set the prefix, call status and dates, and click Search CDRs; click Download to export them as CSV. Live Calls shows calls in progress, and Calls Stats (Voice) has daily files, plus weekly files every Monday.

## Where each call's record ends up

1. **Your calls**: Every call sent from your accounts
2. **TelecomsXchange**: Records numbers, duration, cost and SIP code
3. **Live Calls** (via while up): Calls in progress, refreshed every 60 seconds
4. **CDR (Voice)** (via when it ends): Searchable list, downloads as cdrs.csv
5. **Calls Stats (Voice)** (via midnight UTC): Daily CDRS and STATS zips, optionally emailed

Every call you send leaves a record you can search, download and reconcile. You can also watch calls while they happen and get a file of each day's traffic.

## How do I find a call in the CDRs?

1. Go to **Logs → CDR (Voice)**.
2. In **Prefix**, enter the dialed number or its first digits, if you need to.
3. Choose the **Call Status**: **All Calls**, **Successful Only** or **Failed Only**. The page opens on **Successful Only**.
4. Set **From Date** and **To Date**. By default the page shows the last 24 hours.
5. Click **Search CDRs**. **Clear Filters** takes you back to the defaults.

![Call Detail Records with search filters and the list of calls](https://help.telecomsxchange.com/assets/screenshots/buyer-cdrs.jpg)

You'll see each call's **Account**, **CLD** (dialed number), **CLI** (caller ID), **Destination** (country and description), **Duration**, **Date**, **Amount**, **Rate**, **Seller**, **Route**, **Disconnect Reason** and **SIP Code**.

- **Duration** is the *billed* duration, rounded up to the route's billing interval, not the time the call was connected.
- **Rate** is the per-minute price after the first interval; hover over it to see **First** and **Next** prices.
- **Seller** links to the seller's profile. Routes sold anonymously show **Anonymous**; clicking it opens a message to the seller.
- Calls received on your [virtual numbers](https://help.telecomsxchange.com/buyers/virtual-numbers-dids/) show **Inbound** as the route.

Hover over a **CLD** and click **HLR Lookup: <number>** to check whether that number is live and which network it belongs to. See [HLR lookup](https://help.telecomsxchange.com/buyers/hlr-lookup/).

!!! tip
    Failed calls are as useful as answered ones. The **SIP Code** and **Disconnect Reason** tell you whether the destination was busy (486), not found (404) or rejected by the route.

## How do I download my CDRs?

1. Search for the calls you need, as above. The button only appears when the search found records.
2. Click **Download N CDRs**.

You get a `cdrs.csv` file with these columns: Account, CLD, CLI, Country, Description, Duration, Seller, Route, Billed Duration, Amount, Billing Price 1, Billing Price N, Setup Time, Connect Time, Disconnect Time, SIP Call-Id, Disconnect Reason and SIP Code.

## How do I see calls happening right now?

1. Click **Live Calls** in the menu.
2. To narrow the list, enter a **Prefix** or choose a **Call Type**: **All Calls**, **Connected Only** or **Routing Only**.
3. Click **Search Calls**. **Clear Filters** shows everything again.

![Live Calls with the Total, Connected and Routing counts and each active call's account, numbers, times, status, duration, seller and route](https://help.telecomsxchange.com/assets/screenshots/buyer-live-calls.jpg)

You'll see the **Total Calls**, **Connected** and **Routing** counts, and each call's **Account**, **CLD**, **CLI**, **Country**, **Description**, **Setup Time**, **Connect Time**, **Status**, **Duration**, **Seller** and **Route**. The route shows a type badge (**CLI**, **NON-CLI**, **TDM**); calls arriving on your virtual numbers show **Inbound** with a **DID** badge. A call that is still **Routing** shows `-` as its duration.

The page refreshes every 60 seconds. You can switch between **List**, **Card** and **Cover Flow** views, and click **Download N Calls** to save the list as `live_calls.csv` (Account, CLD, CLI, Country, Description, Seller, Route, Type, Authorized Amount, Authorized Duration, Setup Time, Connect Time, SIP Call-Id).

To end a call, click **DISCONNECT** in its **Command** column. You'll see "Disconnect command was successfull" when it worked.

## How do I get daily statistics?

1. Go to **Logs → Calls Stats (Voice)**. The page is titled **Statistics & Reports**.
2. Under **Select Date for CDR Download**, find the day in the calendar. Use the month and year dropdowns or **Today** to move around.
3. Click **CDRS** for that day's call records or **STATS** for its statistics file.

Files are built at midnight UTC for the previous day and are zipped CSV files:

- **CDRS** (`cdrs-daily-YYYY-MM-DD.csv.zip`): every call of the day, failed calls included, with Country, Description, Account, CLD, CLI, SIP call_id, Duration, Billed Duration, Connect Time, Prefix, Price1, PriceN, Interval1, IntervalN, Amount, Partner, Route and Disconnect Code.
- **STATS** (`daily-YYYY-MM-DD.csv.zip`): one row per prefix and route with Duration (min), Successful Calls, Amount, Failed Calls, ASR (%) and ACD (sec), a **SUBTOTAL** row per seller route and a **TOTAL** row at the end.

Every **Monday** the same two files are also built for the previous seven days (`cdrs-weekly-…` and `weekly-…`). They appear in the first column of the calendar row.

**View Live CDRs** at the top of the page takes you back to the searchable CDR list.

To get the files by email instead, turn on **Send Daily Statistics Email** in **Settings → Profile & Preferences**. Each day you receive "Buyer's Daily CDR Report" and "Buyer's Daily Statistics File" with the files attached; on Mondays you receive the weekly pair as well, so four emails in all.

## Where are SMS and IoT logs?

- **Logs → SDR (SMS)**: your SMS delivery records, with the sender-ID settings for your SMPP accounts. See [send SMS](https://help.telecomsxchange.com/buyers/send-sms/).
- **Logs → IDR (MQTT)**: the messages your IoT accounts published and received. See [IoT and MQTT](https://help.telecomsxchange.com/buyers/iot-mqtt/).
- **Logs → Web Access**: who logged in to your account and when (main user only).

## What if something goes wrong?

| You see | What to do |
|---|---|
| No Call Records Found | Check the dates and the **Call Status**. Failed calls only appear with **Failed Only** or **All Calls**. |
| No Download button on the CDR page | The button only appears after a search that found records. Widen the dates or change the **Call Status**. |
| Disconnect command has failed | The call could not be ended. Refresh **Live Calls**; if it's still listed, try **DISCONNECT** again. |
| Call not found | The call has already ended. Refresh **Live Calls**. |

## Frequently asked questions

**Q: How do I download my CDRs?**

A: Open Logs → CDR (Voice), set the prefix, call status and dates, click Search CDRs, then click Download N CDRs. You get the matching records as a CSV file.

**Q: Why don't I see my failed calls?**

A: The CDR page opens on Successful Only. Set Call Status to Failed Only or All Calls and search again.

**Q: What period does the CDR page show by default?**

A: The last 24 hours. Change From Date and To Date to search further back.

**Q: Is the Duration column the real call length?**

A: No. Duration in the CDR list is the billed duration, rounded up to the route's billing interval. The downloaded CSV has both Duration and Billed Duration.

**Q: Can I end a call that's stuck?**

A: Yes. In Live Calls, click DISCONNECT on the call's row.

**Q: Can I get my statistics by email?**

A: Yes. Turn on Send Daily Statistics Email in Settings → Profile & Preferences to get your daily CDR report and daily statistics file by email. On Mondays you also get the weekly files.