---
title: Invite your team and review who logged in
url: https://help.telecomsxchange.com/sellers/web-users-and-access-logs/
audience: For Sellers
summary: "Go to Settings \u2192 Web Users and click Invite User. Enter the email,\
  \ a phone number for two-step verification, a name and the role, and click Send\
  \ Invitation. The person gets a \"Welcome to TCXC\" email with a link to choose\
  \ their own username and password. Finance users can withdraw funds; other roles\
  \ can't. Logs \u2192 Web Access shows every page request on your account for the\
  \ last 30 days."
updated: '2026-10-21'
verified_commit: 83b4ebc96d0081a25213776d5a8871bd04941125
---

# Invite your team and review who logged in

> Go to Settings → Web Users and click Invite User. Enter the email, a phone number for two-step verification, a name and the role, and click Send Invitation. The person gets a "Welcome to TCXC" email with a link to choose their own username and password. Finance users can withdraw funds; other roles can't. Logs → Web Access shows every page request on your account for the last 30 days.

## How team roles split seller access

1. **Main user**: Invites from Settings → Web Users
2. **Colleague** (via Welcome to TCXC email): Own username, password and SMS two-step code
3. **Access role** (via signs in): Finance withdraws funds; Default manages My Routes
4. **Web Access log** (via every page request): Who did what, kept 30 days

Sharing one login makes it impossible to tell who uploaded a rate deck or requested a payout. **Web Users** gives each colleague their own username and password on your seller account, with a role, and the **Web Access** log shows what everyone did.

## How do I invite a colleague?

1. Go to **Settings → Web Users**. The **My Team** page lists your users.
2. Click **Invite User**.
3. Fill in:
    - **Email Address**: where the invitation goes. It must not already be used by another TelecomsXchange user.
    - **Phone Number (For 2FA)**: with the country code, such as `+19542405411`. It is used for two-step verification.
    - **Friendly Name**: the name shown in the list and in logs.
    - **Access Role**: **Default - Standard Access**, **Finance - Financial Management** or, when your seller account is linked to a buyer account, **Buyer Access - Customer Management**.
4. Click **Send Invitation**.

You'll see "Web User has been added". The user gets a "Welcome to TCXC" email with a **Create your login** button that opens **Create Your Account**, where they choose a **Username** and a **Password** of at least 8 characters. After "User Created Successfully" they sign in at the seller login page with their own username and password. Each invitation link works once; click **Resend Invite** to send a fresh one.

When an invited user is signed in, the portal shows the account as "your login via their login", so your routes and settings are shared while the activity is theirs.

## What can each role do?

Every invited user can use the seller portal like the main account: Future Rate Changes, Interconnect Info, My Buyers, Market View, HLR Lookup, Payout History, DIDs, records and Live Calls. The differences:

| | Default | Finance | Buyer Access |
|---|---|---|---|
| Invite or edit web users | No | No | No |
| Web Access log | No | No | No |
| Login timeout and profile photo | No | No | No |
| My Routes (add routes, upload rates) | Yes | **No** | Yes |
| Withdraw Funds, Request payout, payout method | No | **Yes** | No |
| Switch to the linked buyer panel | No | No | **Yes** |

**Buyer Access** appears only when TelecomsXchange has linked your seller account to a buyer account. Such a user, like the main account, gets a **Switch to Buyer Panel** button on the dashboard. Ask [support](mailto:support@telecomsxchange.com) to link accounts.

## How do I change or remove a user?

In **Web Users**:

- **Edit** changes the user's **Role**. Username, name and email can't be changed; invite a new user instead.
- **Block** stops the user logging in at once; **Unblock** lets them back in. A user who enters a wrong two-step code more than four times is blocked automatically and shows as **Blocked**: click **Unblock**.
- **Resend Invite** sends a new invitation link.

![The seller My Team page listing each web user with their login, name, role, email and status, and the Block, Unblock, Resend Invite and Edit buttons](https://help.telecomsxchange.com/assets/screenshots/seller-web-users.jpg)

## How does two-step verification work for my team?

Each user turns it on for themselves: **Settings → Profile & Preferences → Enable Two-Step Verification**. From then on, every login sends a 4-digit code by SMS to the phone number from their invitation. A browser that has passed the check isn't asked again for 7 days. Users can also change their own password there.

## How do I see who did what?

1. Go to **Logs → Web Access**.
2. Set **From Date** and **To Date**; the page opens on the last 24 hours.
3. Click **Search**.

![The seller Web Access Log with the date filters and each request's username, source IP address, request URI, request details and time](https://help.telecomsxchange.com/assets/screenshots/seller-web-access.jpg)

Every page request made on your account is listed with the **Username** (the invited user's login, or yours), **Source IP Address**, **Request URI**, **Request** (the form fields sent, with passwords masked) and **DateTime**. Click **Download <n> Entries** for a CSV. Entries are kept for 30 days.

Use it to confirm who uploaded a rate deck, changed a route or requested a payout.

## What if something goes wrong?

| You see | What to do |
|---|---|
| Invalid email format | Enter a full address such as `name@company.com`. |
| This email is already in use | The address already belongs to a TelecomsXchange user. Use another one. |
| Invalid SMS Number format | Enter 8 to 14 digits with the country code, such as `+19542405411`. |
| Invalid Link: the invitation link has expired or has already been used | Click **Resend Invite** on the user. |
| This login is already used, please choose another one | The username is taken. The user should pick another. |
| The password should contain at least 8 characters | Choose a longer password. |
| Your account has been blocked | More than four wrong two-step codes. The main account clicks **Unblock** on the user. |

## Frequently asked questions

**Q: Who can invite users?**

A: Only the main account. Invited users don't see Web Users or the Web Access log.

**Q: Which role can withdraw funds?**

A: Finance. Finance users see Withdraw Funds and Request payout and can change the payout method, but they don't see My Routes. Default and Buyer Access users can't withdraw.

**Q: A colleague left. How do I remove their access?**

A: In Web Users, click Block on their row. They can't log in until you click Unblock.

**Q: How does two-step verification work for invited users?**

A: Each user turns it on for themselves under Profile & Preferences → Enable Two-Step Verification. A 4-digit code is then sent by SMS to the phone number from the invitation at every login, and a browser that passed the check is remembered for 7 days.

**Q: How long is the Web Access log kept?**

A: 30 days. Download it as CSV if you need to keep it longer.