--- title: Seller reports, live calls and preferences url: https://help.telecomsxchange.com/sellers/reports-and-preferences/ audience: For Sellers summary: "Use Logs \u2192 CDR (Voice) to see and download every call on your routes,\ \ Live Calls to watch calls in progress, and Logs \u2192 Call Stats (Voice) for\ \ daily files. Settings \u2192 Profile & Preferences holds your logo, report emails,\ \ login timeout, API access and payout method." updated: '2026-10-21' verified_commit: 83b4ebc96d0081a25213776d5a8871bd04941125 --- # Seller reports, live calls and preferences > Use Logs → CDR (Voice) to see and download every call on your routes, Live Calls to watch calls in progress, and Logs → Call Stats (Voice) for daily files. Settings → Profile & Preferences holds your logo, report emails, login timeout, API access and payout method. ## Where your route traffic is reported 1. **Route traffic**: Buyer calls you carry; DIDs show Inbound 2. **Live Calls** (via in progress): Refreshes every 25 seconds; DISCONNECT ends one 3. **CDR (Voice)** (via when calls end): 100 per page, downloads as cdrs.csv 4. **Call Stats (Voice)** (via midnight UTC): Daily CDRS and STATS zips, optionally emailed See every call on your routes, watch live traffic, and choose which reports TelecomsXchange emails you. ## How do I see the calls on my routes? 1. Go to **Logs → CDR (Voice)**. 2. Enter a **Prefix** to match the called number (CLD), or leave it empty for all calls. 3. Under **Show Calls**, choose **Successful**, **Failed** or **All**. 4. Set **From Date** and **To Date**. The page opens with the last 24 hours and successful calls. 5. Click **Search**. **Clear** empties the filters. ![Seller Call Detail Records with the filters and each call's route, CLD, CLI, country, billed duration, amount, buyer, disconnect reason and SIP code](https://help.telecomsxchange.com/assets/screenshots/seller-cdrs.jpg) You'll see the matching calls under **Call Records**, 100 per page. Each call shows the **Route**, **CLD** (hover it for an HLR lookup), **CLI**, **Country [Description]**, **Billed** duration, **Date**, **Amount**, **Buyer** (a link to the buyer's profile), **Disconnect Reason** and **SIP Code**. Calls to your DIDs show **Inbound** instead of a route name. To save every matching call, not just the current page, click **Download** (the button shows how many CDRs it will download). You get `cdrs.csv` with Route, CLD, CLI, Country, Description, Duration, Buyer, Billed Duration, Amount, Setup Time, Connect Time, Disconnect Time, SIP Call-Id, Disconnect Reason and SIP Code. SMS traffic is under **Logs → SDR (SMS)**, the **SMS Detail Records** page. It shows your account's **SMPP Rate Limit**, filters by **CLD (Destination Number)**, **Status** (**Sent** by default, **Any** or **Failed**) and dates, lists each message with its buyer, route, amount, delivery status and time, and downloads as `sms.csv`. The page is described in [Sell SMS routes](https://help.telecomsxchange.com/sellers/sell-sms-routes/). ## How do I watch live traffic? 1. Click **Live Calls** in the menu. The heading shows **Total**, **Connected** and **Routing** counts. 2. To narrow the list, enter a **Prefix** or choose a **Call Type**: **Connected**, **Routing** or **All**, and click **Search**. The **Call List** shows each call in progress on your routes: **Buyer**, **Route**, **CLD**, **CLI**, **Country**, **Description**, **Setup Time**, **Connect Time**, **Status**, **Duration**, **Authorized Amount**, **Route Type** and **Command**. Calls to your DIDs show **Inbound** as the route and **DID** as the type. Switch between list, card and cover-flow views with the buttons above the list; the page refreshes every 25 seconds. **Download N Live Calls** saves the list as `live_calls.csv`. To end a call, click **DISCONNECT** in its **Command** column. You'll see "Disconnect command was successfull" or "Disconnect command has failed". ## Where are daily statistics? 1. Go to **Logs → Call Stats (Voice)**. 2. On the **Statistics & Reports** calendar, pick the month and click a day's **CDRS** or **STATS** link to download it. **Today** jumps to the current month, and **View Live CDRs** opens **CDR (Voice)**. Each day has two files, generated at midnight UTC: `cdrs-daily-YYYY-MM-DD.csv.zip` with the day's calls and `daily-YYYY-MM-DD.csv.zip` with totals per destination. On Mondays, `cdrs-weekly-…` and `weekly-…` files for the previous 7 days are added too. To get the files by email instead, turn on **Send Daily Statistics Email** in your preferences: you'll receive "Seller's Daily CDR Report" and "Seller's Daily Statistics File" every day (and the weekly files on Mondays). ## How do I change my preferences? 1. Go to **Settings → Profile & Preferences**. 2. Change the settings you need (see the table below). 3. Click **Update Preferences**. You'll see "Your profile has been updated." | Section | What you can set | |---|---| | **Profile Image** | **Upload New Photo**: your logo, PNG only, 278×278 px recommended. Buyers see it on your seller profile and with your messages. Until you upload one, your avatar is the first letter of your login. | | **Login Settings** | **New Password** and **Confirm Password** (at least 8 characters; leave both empty to keep your password), **Enable Two-Step Verification** and **Login Timeout (minutes)**: minutes of inactivity before you're signed out, `0` for never. **Login Username**, **Email Address** and **SMS Phone** are shown but can't be edited. | | **System Settings** | **Send Daily Statistics Email**, **Email Weekly Top 20 Destinations**, **Payout Method**, **API Key** (with **Regenerate**), **Allow API Access** and **Short Company Bio** (up to 150 characters, shown in Market View). | | **Company Profile** | **Company Name**, **Salutation**, **First Name**, **Last Name**, **Address**, **Phone**, **Public Email**, **NOC Email** (each can hold several addresses separated by commas) and **Skype ID**. | When you change your **Public Email** or **NOC Email**, TelecomsXchange sends a "TCXC Email change notification" to your account email showing the previous and new addresses. Clicking **Regenerate** replaces your API key at once, without **Update Preferences**. Turn on **Allow API Access** to use it; see [the seller API](https://help.telecomsxchange.com/sellers/api/). Only the main user can upload a photo or change **Login Timeout (minutes)**; web users see only the password and two-step verification fields in **Login Settings**. **Payout Method** can be changed by the main user and by web users with the finance role. !!! tip Turn on **Email Weekly Top 20 Destinations**. Every week you get "TOP 20 countries VOIP traffic" with `TCXC_Top_20_.csv` attached: the countries with the most voice traffic on TelecomsXchange over the last 7 days, with Country, Description, Prefix, Type, Volume and Price. It shows where new routes are likely to sell. ## How do I add team members? Go to **Settings → Web Users** (main user only) to invite team members with their own login. A user with the **Finance** role can request withdrawals and edit the payout method, and does not see **My Routes**. Roles, invitations and the **Logs → Web Access** page are covered in [Web users and access logs](https://help.telecomsxchange.com/sellers/web-users-and-access-logs/). ## What if something goes wrong? | You see | What to do | |---|---| | ERROR! 'Password' should be at least 8 chars | Choose a new password with 8 or more characters. | | ERROR!'Passwords' don't match | Type the same password in **New Password** and **Confirm Password**. | | ERROR! Enter valid Public Email address! | Check the **Public Email** for typos, or leave it empty. | | ERROR! Enter valid NOC Email address! | Check the **NOC Email** for typos, or leave it empty. | | ERROR! The uploaded profile picture is not a valid image. | Upload a PNG image file. | | Disconnect command has failed | Click **DISCONNECT** again. If the call is still listed after the next refresh, contact support. | ## Frequently asked questions **Q: How do I download CDRs for my routes?** A: Go to Logs → CDR (Voice), filter by prefix, call result and dates, click Search, then click the Download button above the results to get cdrs.csv with every matching call. **Q: Can I end a call on my route?** A: Yes. In Live Calls, click DISCONNECT on the call. You'll see whether the disconnect worked. **Q: What is the Weekly Top 20 email?** A: A weekly CSV of the countries with the most voice traffic on TelecomsXchange over the last 7 days, with country, description, prefix, route type, volume and price. Turn on Email Weekly Top 20 Destinations in Settings → Profile & Preferences. **Q: Can I change my account email myself?** A: No. The login email is managed by TelecomsXchange, so contact support to change it. You can edit your Public Email and NOC Email yourself. **Q: What does the daily statistics email contain?** A: With Send Daily Statistics Email on, you get two emails each day: Seller's Daily CDR Report with the previous day's calls, and Seller's Daily Statistics File with per-destination totals, each as a zipped CSV. **Q: What does Login Timeout do?** A: It signs you out after that many minutes without activity. 0 means you stay signed in until you log out. The change applies as soon as you save.