---
title: Getting started as a seller on TelecomsXchange
url: https://help.telecomsxchange.com/sellers/getting-started/
audience: For Sellers
summary: "Open the Seller Account login, enter your Seller Login and Password and\
  \ click Sign In. The Dashboard shows your balance, last payout, live calls and API\
  \ keys; Settings \u2192 Profile & Preferences is where you finish your profile."
updated: '2026-10-21'
verified_commit: 83b4ebc96d0081a25213776d5a8871bd04941125
---

# Getting started as a seller on TelecomsXchange

> Open the Seller Account login, enter your Seller Login and Password and click Sign In. The Dashboard shows your balance, last payout, live calls and API keys; Settings → Profile & Preferences is where you finish your profile.

## From seller login to first route

1. **Seller login**: Seller Login, password, optional SMS code
2. **Dashboard** (via Sign In): Balance, last payout, live calls, API keys
3. **Preferences** (via set up first): Logo, company profile and payout method
4. **My Routes** (via Add New Route): Add your first route, then upload rates

As a seller you list voice routes, SMS routes and phone numbers on the TelecomsXchange marketplace. You set the prices and rules, TelecomsXchange handles interconnection and billing, and you withdraw what you earn from your balance.

![How the exchange works: buyers send traffic through TelecomsXchange to your routes, and you are paid for what you carry](https://help.telecomsxchange.com/assets/diagrams/exchange.svg)

## How do I sign in as a seller?

1. Open the **Seller Account** login ("Access your seller dashboard").
2. Enter your **Seller Login** and **Password**.
3. Click **Sign In**.

![The Seller Account login page with Seller Login, Password and Sign In](https://help.telecomsxchange.com/assets/screenshots/seller-login.jpg)

You'll see your **Dashboard**. New to TelecomsXchange? Click **Need to create an account?** to sign up on the website. If you have a buyer login instead, click **Login as Buyer** under "Looking for a different account type?".

After 3 failed attempts, the login page also asks you to type the text from a picture (**Enter the text shown below:**). Web users sign in on the same page with their own login.

## How do I sign in with two-step verification?

If **Enable Two-Step Verification** is on in your preferences, the **SMS verification** page opens after you click **Sign In**.

1. If TelecomsXchange has no phone number for you, enter it and click **SEND SMS**. The number is saved to your profile. Otherwise the code is texted to your registered number.
2. Type the code in **Enter OTP**.
3. Click **Verify**.

Your browser is then trusted for 7 days, so you won't need a code there again until it expires.

## How do I recover my login or password?

1. On the seller login, click **Forgot ID or Password?**.
2. Enter your **Email or Login** and click **Continue to Next Step**.
3. Enter your registered **Phone Number** and click **Send Verification Code**.
4. Enter the **Verification Code** from the SMS and click **Verify & Reset Password**.
5. Open the link in the "TCXC PASSWORD RECOVERY" email.

You'll see **Password Reset Complete** with **Your Login** and **Your New Password**. Sign in with them, then set your own password in **Settings → Profile & Preferences**. You can recover a password once every 24 hours.

## What's on the seller dashboard?

![The seller dashboard with Account Summary, Live Calls and API Keys](https://help.telecomsxchange.com/assets/screenshots/seller-dashboard.jpg)

- **Account Summary**: your company, address and logo, **Profile Login**, **Last Login**, **Payment Type**, **Account Balance**, and your last payout (**Last Payout Amount**, **Last Payout Method**, **Last Payout Date**). **Request Payout** takes you to [Withdraw Funds](https://help.telecomsxchange.com/sellers/get-paid/), and **Edit Preferences** opens your preferences.
- **Live Calls**: the number of calls on your routes right now. **View Details** lists them.
- **API Keys**: your **API Login** and **API Key** (click the eye icon to reveal it) with a **View API Documentation** button. While **Allow API Access** is off in your preferences, the card says "API access is currently disabled. You can enable it in your Preferences". See [the seller API](https://help.telecomsxchange.com/sellers/api/).
- **Switch to Buyer Panel**: shown if your seller account is linked to a buyer account.

## Where is everything?

The sidebar holds these menus:

| Menu | What you do there |
|---|---|
| **Routes → My Routes** | Add and edit the routes you sell, and upload rate decks |
| **Routes → Future Rate Changes** | See rate changes scheduled to take effect |
| **Routes → Interconnect Info** | The platform IP addresses to whitelist. See [Interconnect info](https://help.telecomsxchange.com/sellers/interconnect-info/) |
| **Routes → My Buyers** | See who purchased your routes and numbers |
| **Market View** | See the market, including competitors' prices |
| **HLR Lookup** | Run HLR lookups on phone numbers. See [HLR Lookup](https://help.telecomsxchange.com/sellers/hlr-lookup/) |
| **Money** | **Payout History** and **Withdraw Funds** |
| **eSIMS** | **Config** and **Sales**, shown when eSIM selling is enabled for your account. See [Sell eSIMs](https://help.telecomsxchange.com/sellers/sell-esims/) |
| **DIDs** | **My DIDs**, **Market View** and **Subscription Logs** for the phone numbers you sell |
| **Logs** | **CDR (Voice)**, **SDR (SMS)**, **Call Stats (Voice)** and **Web Access** |
| **Live Calls** | Calls in progress on your routes |
| **Settings** | **Profile & Preferences** and **Web Users**. See [Web users and access logs](https://help.telecomsxchange.com/sellers/web-users-and-access-logs/) |

The top bar has your messages (envelope icon, with a badge for unread messages), your balance (click it for **Payout History**, or the **+** next to it to request a payout), and your avatar with your login and "Seller". It also has the light/dark mode switcher: click the **moon** for dark mode or the **sun** for light mode. Your browser remembers the choice. **Logout** sits at the bottom of the sidebar.

![The light/dark mode switcher in the top bar](https://help.telecomsxchange.com/assets/screenshots/theme-switcher.jpg)

![The My Routes page in dark mode](https://help.telecomsxchange.com/assets/screenshots/seller-routes-dark.jpg)

Web users see less than the main user. **Web Users** and **Logs → Web Access** are for the main user only. Finance web users don't see **My Routes** but can use **Withdraw Funds**; other web users see **My Routes** but not **Withdraw Funds**. Inviting and managing web users is covered in [Web users and access logs](https://help.telecomsxchange.com/sellers/web-users-and-access-logs/).

!!! tip
    **Login Timeout (minutes)** in **Settings → Profile & Preferences** signs you out after that many minutes without activity. Set it to `0` to stay signed in until you log out. Web users inherit the main user's setting.

## What should I set up first?

1. Go to **Settings → Profile & Preferences**. Upload your logo (it appears on your profile and in buyers' rate update emails), complete your **Company Profile**, and enter your **Payout Method** details.
2. [Add your first route](https://help.telecomsxchange.com/sellers/add-your-first-route/).
3. [Upload your rate deck](https://help.telecomsxchange.com/sellers/upload-your-rate-deck/).

## What if something goes wrong?

| You see | What to do |
|---|---|
| Wrong Login or Password | Check your **Seller Login** and **Password**, or use **Forgot ID or Password?**. |
| Invalid captcha | Type the text from the picture again. |
| Invalid SMS Password | Type the code from the latest SMS. |
| Send SMS failed | The code couldn't be texted to that number. Check the number and try again, or contact support. |
| Please retry in 10 seconds | Wait 10 seconds and sign in again. |
| Your account has been blocked. Please contact support@telecomsxchange.com to unblock your account. | Too many SMS code attempts failed. Email `support@telecomsxchange.com` to unblock your access. |
| You have reached the maximum number of password retries, your web access is blocked please contact system admin | Your web access is blocked. Contact TelecomsXchange support. |
| Recovery allowed only once each 24h | Wait 24 hours after your last password recovery. |
| Incorrect SMS phone number | The number you entered isn't the one registered on your account. Enter the registered number. |
| Please contact system administrator to set up your SMS phone number | Password recovery needs a phone number on your account. Contact TelecomsXchange support. |

## Frequently asked questions

**Q: How do I become a seller on TelecomsXchange?**

A: Click Need to create an account? on the login page to sign up on the TelecomsXchange website. Once your seller account is active, you sign in at the Seller Account login.

**Q: How do I reset my seller password?**

A: Click Forgot ID or Password? on the seller login, confirm your registered phone number and the texted code, then open the link in the recovery email. You can recover a password once every 24 hours.

**Q: Can my finance team log in without full access?**

A: Yes. The main user creates web users under Settings → Web Users. A finance user can see payouts and request withdrawals but cannot open My Routes. See Web users and access logs.

**Q: Why was I logged out after a while?**

A: Login Timeout (minutes) in Settings → Profile & Preferences logs you out after that many minutes without activity. Set it to 0 to stay signed in until you log out.

**Q: How do I switch between light and dark mode?**

A: Click the moon icon in the top bar for dark mode, or the sun icon for light mode. Your browser remembers the choice.

**Q: I also buy traffic. Do I need a second login?**

A: If your seller and buyer accounts are linked, the Dashboard shows a Switch to Buyer Panel button. The seller login page also has a Login as Buyer link for a separate buyer login.